You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Approved refunds will be processed within 7 business days after we receive and inspect the returned items. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund to your account, typically 5-10 business days.
Please note that shipping charges are non-refundable unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank, as refund processing times may vary. Some financial institutions require additional time to post the refund to your account.
If you've completed these steps and still have not received your refund, please contact us with your order number and details about when you expected to receive the refund. We will investigate the matter and keep you informed throughout the process.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: amodishmodes Solutions s.r.o.
Address: Václavské náměstí 837/11, 110 00 Praha 1, Czech Republic
Phone: +420 224 815 372
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
